Politique de remboursement

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If the return is due to a quality issue, we will cover the return shipping costs and taxes. If the return is for reasons other than a quality issue, the customer is responsible for all shipping costs and taxes that we incurred for that order.

Returned items must be in their original condition—unworn or unused—with all tags attached and in their original packaging. You will also need to provide a receipt or proof of purchase. To initiate a return, please contact us at: velvetbeast@qq.com. Please note that returned items must be shipped to the following address: No. 59 Jinyu Street, Hebin North Road, Chengjiao Subdistrict, Conghua District, Guangzhou City, Guangdong Province, China (Postal Code: 510900).

We will respond to your return or refund request within 48 hours. Once your return request is approved, we will send you return instructions detailing how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Upon receiving the returned item, we will process your refund within 15 days. For returns unrelated to quality issues, we will deduct the shipping costs and taxes that we originally paid.

If you have any questions regarding returns, please feel free to contact us at: velvetbeast@qq.com.

 

Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get the item you want is to return the item you currently have; once the return is accepted, you can then make a separate purchase for the new item. Refunds:
Once we have received and inspected your returned item, we will notify you and inform you whether your refund has been approved. If approved, we will automatically issue a refund to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.
If you have not received your refund within 15 business days after your return request was approved, please contact us at velvetbeast@qq.com. For returns unrelated to product quality issues, we will deduct the original shipping and tax costs from the order total before refunding the remaining balance.